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17 articles in this collection
Written by Support

General Support

User Guides & Downloads

Written by Support
Updated over a week ago

Repairs, Returns & Warranty

Read our repairs, return policy, and warranty information.

Written by Support
Updated over a week ago

Contact Us

Written by Support
Updated over a week ago

Resolving Issues

Device Won't Power On

Written by Support
Updated over a week ago

Device Screen Is Black or Frozen

Written by Support
Updated over a week ago

Device won’t connect to a Wi-Fi network

Written by Support
Updated over a week ago

FRAMED Gallery: Troubleshooting

Written by Support
Updated over a week ago

Wireless Remote: Troubleshooting

Written by Support
Updated over a week ago

How to reset your WiFi connection

Written by Support
Updated over a week ago

Orders

When will Mono X7 start shipping?

We'll begin shipping Mono X7 orders in Dec 2021.

Written by Support
Updated over a week ago

Where can I buy Mono X7?

Pre-order from our website at https://mono.frm.fm/en/shop/

Written by Support
Updated over a week ago

What payment methods are supported?

We accept all major credit-cards, ETH and BTC.

Written by Support
Updated over a week ago

Can I cancel my order?

Pre-orders can be cancelled any time for a full refund.

Written by Support
Updated over a week ago

When can I pre-order?

Mono X7 pre-orders will begin in Oct 2021.

Written by Support
Updated over a week ago

Can I make changes to an existing order?

Contact support@frm.fm to make changes to an existing order.

Written by Support
Updated over a week ago

Shipping

What countries will Mono X7 ship to?

Mono X7 will be available to ship to the following countries.

Written by Support
Updated over a week ago

What are shipping & delivery times?

2-3 business days.

Written by Support
Updated over a week ago