Seller

FRM Ltd.

Operating Officer

William Lai

Address

FRM Ltd. Floor 4, Willow House, Cricket Square, P.O. Box 2804, Grand
Cayman KY1-1112, Cayman Islands
Email: support@frm.fm

Additional Surcharges

Delivery fee: 250 Yen (not including tax)
However, shipping is free of charge on orders with a value of 5,000 yen or more (not including tax).

Delivery Time

Any product is normally being delivered in 7 days following the day of order.
*Please understand that the delivery period may vary depending on the total number of orders and your location.
**If the product cannot be delivered to you, FRM Ltd.  will contact you.

Payment Methods

Credit Card

The following credit cards are accepted for payment:
VISA, Master, JCB, American Express
*Only your personal credit card may be used for payment.
*The total amount is billed in lump sum the next month after the purchase.
*Please note that the closing and payment date may differ from the deduction date.
*Credit card settlement fees will be borne by FRM.
*We do not accept debit cards, pre-paid cards, or any type of cards other than credit cards.

Cancelling / Returning of Product(s)

In principle, order cancelations and product returns or exchange are not accepted

In case the size, color, amount etc. of the received product(s) differs from your ordered product(s)

- Contact us within 7days after delivery and return the product(s) via cash on delivery.
- You will be refunded the amount you paid for the product(s) (including consumption tax).
- If you paid via credit card, after returning the product(s), check the statement issued by your credit card company for the refunded amount.

Payments to sellers

  • FRM will pay the Seller 300 yen (consumption taxes not included, withholding taxes included) for each product purchase made by another Buyer using listing data.
  • The Seller may request that FRM make payment at any time.
  • When the Seller issues a payment request by the 25th of a given month, FRM will make payment to a bank account (limited to bank accounts within Japan) specified by the Seller within 45 days of the closing date (25th of each month).
  • Even when no payment request is received from the Seller, FRM shall conduct an accounting Seller compensation on December 25 of each year and conduct the payment process. The payment date and method shall be the same as indicated above.

*The Seller shall bear the cost of the bank transaction fees (216 yen, consumption taxes included). FRM will subtract the cost of the bank transaction fee from the amount to be paid to the Seller.
*Withholding taxes are collected from personal Sellers.

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