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18 articles in this collection
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Support
General Support
User Guides & Downloads
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Support
Updated over a week ago
Repairs, Returns & Warranty
Read our repairs, return policy, and warranty information.
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Support
Updated over a week ago
Contact Us
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Support
Updated over a week ago
Resolving Issues
Wi-Fi pairing for Android users
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Support
Updated over a week ago
Device Won't Power On
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Support
Updated over a week ago
Device Screen Is Black or Frozen
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Support
Updated over a week ago
Device won’t connect to a Wi-Fi network
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Support
Updated over a week ago
FRAMED Gallery: Troubleshooting
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Support
Updated over a week ago
Wireless Remote: Troubleshooting
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Support
Updated over a week ago
How to reset your Wi-Fi connection
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Support
Updated over a week ago
Orders
When will Mono X7 start shipping?
We'll begin shipping Mono X7 orders in Dec 2021.
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Support
Updated over a week ago
Where can I buy Mono X7?
Pre-order from our website at https://mono.frm.fm/en/shop/
Written by
Support
Updated over a week ago
What payment methods are supported?
We accept all major credit-cards, ETH and BTC.
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Support
Updated over a week ago
Can I cancel my order?
Pre-orders can be cancelled any time for a full refund.
Written by
Support
Updated over a week ago
When can I pre-order?
Mono X7 pre-orders will begin in Oct 2021.
Written by
Support
Updated over a week ago
Can I make changes to an existing order?
Contact support@frm.fm to make changes to an existing order.
Written by
Support
Updated over a week ago
Shipping
What countries will Mono X7 ship to?
Mono X7 will be available to ship to the following countries.
Written by
Support
Updated over a week ago
What are shipping & delivery times?
2-3 business days.
Written by
Support
Updated over a week ago